Services 4 Home PrivacyPolicy

Updated on: 01st November, 2024
Services 4 Home (S4H) takes your privacy very seriously. This Privacy Policy (Policy) is designed to provide transparency into our privacy practices, presented in a format that makes it easier for our users to navigate, read, and understand the contents of our website, www.services4home.in (Website), and Mobile Application (App). We are committed to treating your personal information with care and respect and have developed this Policy to protect and keep your personal information confidential

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1. Personal Information

We collect and use personal information from you (Customer/User/You/Your) in several ways to deliver, improve, and customize our services.

1.1 Types of Information Collected:

• Profiling Information: This includes information like your name, contact details, gender, age, preferences, and other demographic data.
• Payment and Account Information: Your account and billing history, payment details, and other financial information related to our services.
• Service Usage Information: Data regarding your usage of our services, including URLs of websites you visit, your app usage, and browsing history within our app.
• Log Information: This includes data like your IP address, browser type, and the time and date of your requests.
• Transactional Information: Data related to your transactions within the app or website, excluding sensitive banking details.
• Correspondence Information: Any content or information exchanged through chat rooms, emails, or discussion boards.
• User IDs and Stored Information: Your usernames, passwords, and other security-related information.

1.2 Use of Personal Information:

We only collect and use your personal information to deliver and improve our services. We will never sell your information to third parties. However, we may share your data with third-party service providers as necessary to deliver our services (e.g., payment gateways). Additionally, by using public platforms (forums, chats), any shared personal information may be accessible to third parties.

2. Right to Collect Information

By accepting our Terms of Service, you agree that we may collect and store your Personal Information as long as you use our services.

2.1 Profiling and Account Information:

We collect this to manage our relationship with you and personalize our services. We may use this information for product suggestions on our Website/App.

2.2 Service Usage and Transaction Information:

We collect this data to improve our services and ensure proper functioning of our billing systems.

2.3 Correspondence and Identifiers:

We collect this information to comply with legal requirements and to monitor compliance with our Terms of Service.

3. Mobile Application Data Collection

Our Services are primarily provided through the Mobile Application. We collect the following information:

• Mobile Device Information: This includes technical details like your device manufacturer, model, operating system, preferred language, and country. Additionally, we may collect your geolocation data, app interaction data, and other app usage metrics.
• SMS and Device Permissions: We may request access to SMS data for purposes such as receiving and sending one-time passwords and automatic filling of transaction details, in compliance with local laws. This data is not shared with third parties except as outlined in this Policy.

4. Third-Party Services

4.1 SDK from Third-Party Providers:

We integrate third-party SDKs, such as those from Facebook and Google, to provide targeted advertising and app analytics. These services may collect data about your device usage, media consumption, and more. All third-party data collection is governed by the respective privacy policies of these platforms.

4.2 Third-Party Ad Networks:

We participate in third-party ad networks to display advertisements both within and outside of our app. These networks may use cookies, web beacons, and other tracking technologies to provide you with personalized ads. You can manage these preferences through your device or browser settings.

5. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and app. These technologies collect information such as:

• Browser type, operating system, domain name, and access time.
• Your interaction with our website or app.
• The frequency of your visits and engagement with our services.

We use this information to analyze user behavior, determine areas of improvement, and for advertising purposes. You can control cookie settings through your browser, but opting out may affect your experience with our services.

6. Data Sharing

We do not sell your personal information to third parties. However, we may share your data with:

• Affiliates: Companies under the same control as S4H for providing improved services.
• Service Providers: Third-party vendors like payment gateways and ad networks.
• Legal Authorities: If required by law or for enforcing our rights.

All shared data is done securely, and third parties are required to protect your personal data as outlined in this policy.

7. User Rights: GDPR and CCPA Compliance

If you are located in the European Union (GDPR) or California (CCPA), you have the following rights regarding your data:

• Access, Correction, and Deletion: You have the right to access, modify, or delete your personal data. Contact us at [email protected] to exercise these rights.
• Opt-Out of Personal Data Sharing: You can opt out of having your data shared with third-party service providers by adjusting your preferences in the app or contacting our support.

8. Data Security

We use secure servers and encryption to protect your data from unauthorized access or misuse. While we take reasonable steps to safeguard your information, no security system is impenetrable. We cannot guarantee complete security, especially for data transmitted over the Internet.

9. Policy Updates

We may update this Policy from time to time to reflect changes in legal requirements or service improvements. The updated Policy will be effective immediately upon posting on our Website/App. You are encouraged to review this Policy periodically to stay informed of any changes.

10. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]